Patient education and validating understanding
According to the Gallup research, patients that felt they were well educated in advance of their procedures—knew what to expect, were prepared for and followed post-procedure instructions—were 33 percent more satisfied with the results, experienced 19 percent fewer problems and reported a much higher level of contentment[iv].
They also had fewer readmissions indicating faster, smoother recoveries, and a potentially lower overall cost-per-patient.
To hear the stories of other patients who have low health literacy as to what it is often like to communicate with health professionals, view the on-line program, produced by the American Medical Association Foundation (2007).
The purpose of this article is to explore the most effective ways to assess and address low health literacy so as to develop the ability to clearly and effectively communicate health information to those who struggle with this problem.
However, understanding what effective patient education looks like and actually it aren’t as widely reflected in industry policies and procedures as they could and should be.
Last year, Ohio researchers reported on the positive effects the educational aspect of preoperative physical therapy had on knee and hip replacement outcomes.[i] This year, Gallup researchers saw a similar trend when they looked at how pre-surgery education affected post-surgery results as measured by patient satisfaction, problem incidence and quality of life.[ii] When you look at the actual numbers, it is clear that patient education can have far-reaching effects on patients’ lives and on carriers and carrier personnel burdened with delayed recovery cases and ever-increasing costs.
Validation is a way of communicating that the relationship is important and solid even when you disagree on issues.
Validation is the recognition and acceptance of another person's thoughts,feelings, sensations, and behaviors as understandable. Holding someone's hand when they are having a painful medical treatment, listening with your whole mind and doing nothing but listening to a child describe their day in first grade, and going to a friend's house at midnight to sit with her while she cries because a supposed friend told lies about her are all examples of being present.
The goal of evaluation is to find out if the patient has learned what you taught.
Researchers posit that managing patients’ expectations in advance is key to improving their level of satisfaction with the results of their procedures, as well as the physical and emotional outcomes.
This course will address diagnostic references and clinical observations of occlusal function and stresses, as well as correlate them to their potential to exaggerate and/or focus damage from inflammation to an individual patient’s periodontium.
The NIFL has defined literacy as “an individual’s ability to read, write, and speak in English, compute, and solve problems, at levels of proficiency necessary to function on the job, in the family of the individual, and in society.” Healthy People 2010 (United States Department of Health and Human Services, 2000) also adopted a broad definition of literacy, similar to the NIFL definition of general literacy in defining health literacy as "the degree to which individuals have the capacity to obtain, process, and understand basic health information and services needed to make appropriate health decisions." Dalton (2006) has described one low literacy patient as reporting the following experience: I had some papers, but I didn’t know they were prescriptions and I walked around for a week without my medication.
I was ashamed to go back to the doctor, but a woman saw the papers I had and told me they were prescriptions. After getting my medicine I had to come back and ask how to take them because I was urinating too much.
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Documentation also serves as evidence of the fulfillment of teaching requirements for regulatory and accrediting organizations such as the JCAHO, provides a legal record of teaching, and is mandatory for obtaining reimbursement from third party payers.